Guest WiFi Troubleshooting Guide
Troubleshoot in 3 Steps
Follow the steps below to resolve issues before you even contact support!
1. Check to make sure your WiFi has power
- Locate your WiFi power adapter. This is a small black box labeled with the word “WiFi” with our support number. This is normally near your business internet connection.
- If the green light is OFF, check the connection to both the device and the electrical outlet.
- If the green light is ON, then you can proceed to the next step.
2. Verify your business internet is working
- Test the internet access on a device that is connected directly to the modem. This can include your desktop computer, laptop, or credit card machine.
- If there’s NO internet access, then please contact your local internet provider such as Comcast, Cox, or AT&T.
- If there IS internet access, then you can proceed to the next step.
3. Confirm your WiFi access point is connected
- Locate your white Cisco AP box. This is normally located on a ceiling tile in the customer or serving line area.
- If the green lights are ON, then you can use your mobile device to check for your WiFi signals.
- If networks appear normal, you can try to connect.
- If your networks are NOT present, contact support.
- If green lights are OFF, please contact support.
- If the green lights are ON, then you can use your mobile device to check for your WiFi signals.
CHECK OUT THE LIGHTS!
The lights on your Cisco AP box and indicate issues. If you see…
- A flashing orange light – the device is updating. Please wait up to 5 minutes to continue troubleshooting.
- Only 1 or 2 lights lit up, but the rest are moving 1 at a time – Verify your business internet is working (step 2).
- All lights are on except 1 (the 2nd light from the bottom) – Contact support.
- One or more flashing green lights – Contact support.
